Symptom:
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Why am I not getting email notifications from the OTRS Support system? |
Problem:
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Solution:
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IMPORTANT: as a Support Facilitator, you'll need to create an approved contact for the otrs@shambhala.org email address in your email account. Otherwise, you risk the support notifications ending up in your spam box.
The responses to members are sent via a gmail account, and don't have the same problem.
Also, be sure your preferences are set to get emails from the "support queues" you're allowed to answer.
1) Login at http://shambhala.org/otrs/index.pl (also available at the top right of http://support.shambhala.org)
2) Click "Preferences" (top)
3) Click to select the support queues you'd like to receive emails from.
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